Refund policy

Returns & Refunds

Before your sauna ships. Cancel any time before your sauna leaves our shop for a full refund, no questions asked. Call or text 817-440-4862.

If we can't deliver as planned. If your address turns out to be unreachable by freight, or the real freight cost comes in much higher than you were charged, we'll contact you before shipping. You can pay the difference, switch to pickup, or cancel for a full refund.

Damage or missing parts. Inspect the crate before you sign. Note any damage on the delivery receipt before signing, photograph it, and contact us within 5 business days of delivery. Damage found after opening the crate should be reported within the same window. We'll send replacement parts at no cost or file a carrier claim - a note on the delivery receipt is what makes that possible.

Returns before assembly. If you haven't started building, you may return your sauna within 30 days of delivery. It must be unassembled and repacked in the original crate. You arrange and pay return freight, and a 20% restocking fee applies. We refund the purchase price minus the restocking fee; original shipping isn't refunded.

Once assembly has begun, returns aren't accepted. An assembled sauna can't be resold as new. If something's wrong, call us - we fix problems.

Defects. We warrant the sauna against defects in materials and workmanship for 1 year from delivery. Heaters carry their manufacturer's own warranty. Not covered: normal weathering, damage from improper assembly, failure to use a level well-drained base, water damage from an unsealed exterior, or improper electrical installation.

Refunds go to the original payment method within 5-10 business days of approval.

To start a return or report a problem: call or text 817-440-4862 with your order number.